| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| Contact info. |
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We can be reached by email and answer all questions same day. [email protected]
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| Return Policy? |
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We have the best return policy in the business!
If an order is returned within 20 days and it is in like new condition with original packaging and invoice we will return the cost of the item and the proper portion of shipping within 5 business days.
Portion of shipping: If you order two items and return one, we will refund you half the shipping cost.
Like new condition: All parts must be included, all instructions must be included, no scratches dents or wear and tear.
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| My order never arrived. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| An item is missing from my shipment. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| How will you ship my order? |
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We use both UPS and Canada Post it is up to you who to use. You will find this option when you have placed an item in your shopping cart, it will also give you a cost. Items and your invoice are placed in either a box with padding or a bubble envelope and shipped out the following business day. |
| Does my order go through customs and is their a cost? |
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All items that are shipped in Canada have already cleared Canadian customs and we have made the appropriate payments. When shipping to the USA your order will pass through US customs and this might result in a charge for customs paper work. For orders to the USA their is not a charge for duties on these items (Made in the USA).
For all other countries please be aware that you might be responsible to pay for both customs and duties when your order arrives. All items that are ordered will be labelled as tool or tool kits for proper identification. |
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